Question 1

What are your opening hours?

Accepted Answer

Timings may vary by location. Please check with the specific outlet before visiting.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we provide international shipping so you can enjoy our teas worldwide. Delivery times and charges may vary depending on the destination.

Question 3

What payment methods do you accept?

Accepted Answer

We accept cash and all major credit and debit cards including Visa, MasterCard, and other standard card payment options.

Question 4

Where is your factory located?

Accepted Answer

Our factory is located in Halpé, Ella, Sri Lanka, just 3 kilometers from Ella town. Visitors are welcome to join guided factory tours, plantation walks, handmade tea sessions, and tea tasting experiences.

Question 5

How do you add flavours to your teas?

Accepted Answer

For fruity blends, we use naturally dried fruit pieces mixed with premium black or green tea. For floral blends, we incorporate petals and blossoms to create delicate aromatic notes.

Question 6

Do you have any other outlets?

Accepted Answer

Yes, in addition to our factory outlet in Ella, we have outlets in Colombo, Hiriketiya, and Ella City.

Question 7

Do you have gift collections?

Accepted Answer

Yes, we offer a wide range of premium gift collections including elegant tea packs, hampers, and customised gift options, perfect for any occasion.

Question 8

Can I taste products before purchasing?

Accepted Answer

Yes, tasting is available. We also offer complimentary pre tasting sessions at our outlets so you can explore different flavours before making a choice.

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