What are your opening hours?

Timings may vary by location. Please check with the specific outlet before visiting.

Do you ship internationally?

Yes, we provide international shipping so you can enjoy our teas worldwide. Delivery times and charges may vary depending on the destination.

What payment methods do you accept?

We accept cash and all major credit and debit cards including Visa, MasterCard, and other standard card payment options.

Where is your factory located?

Our factory is located in Halpé, Ella, Sri Lanka, just 3 kilometers from Ella town. Visitors are welcome to join guided factory tours, plantation walks, handmade tea sessions, and tea tasting experiences.

How do you add flavours to your teas?

For fruity blends, we use naturally dried fruit pieces mixed with premium black or green tea. For floral blends, we incorporate petals and blossoms to create delicate aromatic notes.

Do you have any other outlets?

Yes, in addition to our factory outlet in Ella, we have outlets in Colombo, Hiriketiya, and Ella City.

Do you have gift collections?

Yes, we offer a wide range of premium gift collections including elegant tea packs, hampers, and customised gift options, perfect for any occasion.

Can I taste products before purchasing?

Yes, tasting is available. We also offer complimentary pre tasting sessions at our outlets so you can explore different flavours before making a choice.

Terms and Conditions

Welcome to www.ceylonteasupermarket.com (the “Website”), owned and operated by Ceylon Tea Supermarket. Your access to and use of this Website, including any purchases made through it, are subject to the following Terms and Conditions. Please read them carefully.

Ceylon Tea Supermarket is operated by Halpe Tea Pvt Ltd, with its principal office at Fountain House Complex,326, Deans Road Colombo 10.

By accessing or using this Website, you agree to be bound by these Terms and Conditions. If you do not agree, you must discontinue use of the Website immediately.

These Terms apply to all online purchases made through our website, whether from Sri Lanka or overseas.

We reserve the right to change these Terms at any time by posting updates to the Website. Continued use of the Website after such updates constitutes your acceptance of the revised Terms.

Throughout this Website, the terms “we”, “us”, “our”, and “Company” refer to Ceylon Tea Supermarket. The term “you” refers to the user, customer, or viewer of our Website.

Website Use & Privacy Policy

Your use of the Website is also governed by our Privacy Policy, available at Privacy Policy page.

1.1. All personal information submitted through this Website is subject to our Privacy Policy outlined in Section 10.

1.2. You may only use the Website content for your personal, non-commercial use. You may not copy, reproduce, distribute, transmit, publish, display, or create derivative works from the content without our prior written consent.

1.3. You agree not to use the Website for any unlawful, harmful, or fraudulent purposes.

Accuracy of Information

2.1. We strive to ensure the accuracy and completeness of information on this Website. However, we are not liable if information is inaccurate, incomplete, or outdated. Product descriptions, pricing, availability, and promotions are subject to change without notice.

2.2. In the event of a pricing or stock error, we reserve the right to correct it and cancel affected orders.

2.2. Any reliance you place on the information on this Website is at your own risk.

Disclaimer of Warranties & Limitation of Liability

3.1. The Website and its contents are provided “as is” and “as available”. We make no warranties of any kind, express or implied, including but not limited to:

Accuracy or completeness of content
Uninterrupted or error-free access
Freedom from viruses or other harmful components
Reliability of any advice or opinion obtained from the Website

3.2. We are not liable for any direct or indirect losses or damages, including but not limited to:

Loss of data, income, revenue, or profits
Business interruption or opportunity loss
Loss of goodwill or reputation
Damage to third parties
Any consequential or special damages

3.3. Links on the Website may lead to external websites. We do not endorse or assume responsibility for any third-party content or privacy practices. You are advised to read their terms and policies.

Intellectual Property

4.1. All content on this Website, including logos, images, designs, graphics, text, and layout, is the property of Ceylon Tea Supermarket or its licensors. Unauthorized use, reproduction, or distribution is prohibited without prior written permission.

4.2. By submitting any content, feedback, or comments through the Website, you grant us full ownership and rights to use, reproduce, and distribute such content for any purpose, without obligation to you.

4.3. Feedback submitted via the Website will be treated as non-confidential. We reserve the right to use such feedback for product development or marketing purposes.

Trademarks

5.1. All trademarks, logos, and service marks displayed on this Website are the property of Ceylon Tea Supermarket or affiliated brands. No license is granted to use any trademarks without express written consent. Any misuse of the trademarks is strictly prohibited and may result in legal action.

5.2. Unauthorized use of trademarks may constitute infringement under applicable laws and will be pursued accordingly.

Indemnification

6.1. You agree to indemnify and hold Ceylon Tea Supermarket, its employees, affiliates, and agents harmless from any claims, liabilities, damages, and expenses (including legal fees) arising from your misuse of the Website or breach of these Terms.

Electronic Communication

7.1. By using this Website, you consent to receive communications from us electronically. All notices, disclosures, and agreements provided electronically satisfy legal requirements for written communication.

Complaints

8.1. We value your feedback. If you have any complaints or concerns about our products or services, please contact us at:

Email: info@ceylonteasupermarket.com

Phone: (+94773013747) (+94763728146) (+94760669473) (+94776328161)

(Monday to Friday, 9 AM – 5 PM, Sri Lanka Standard Time)

We aim to respond to all complaints within 5-10 working days.

Termination of Access

9.1. We reserve the right to suspend or terminate your access to the Website, without prior notice, at our sole discretion. This includes violations of these Terms or harmful activities affecting the Website’s functionality or security.

9.2. Any provisions of these Terms which, by their nature, should survive termination (e.g., intellectual property, disclaimers, indemnities) will remain in effect after termination.

Privacy Policy

10.1. We collect and use your personal information solely to respond to inquiries, process orders, and provide updates on our products or services. Your data will not be sold or shared with third parties without your consent, except as required by law.

10.2. If you do not wish for your information to be used as described, please do not submit any personal data via the Website.

10.3. Our Privacy Policy may be updated from time to time and will be published on the Website.

Governing Law & Dispute Resolution

11.1. These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka.

11.2. Any disputes arising out of or in connection with these Terms or your use of the Website shall be resolved by: (1) good faith negotiations in the first instance, and if such negotiations fail to resolve the dispute within 30 working days, then by (2) arbitration conducted in Sri Lanka at the Sri Lanka National Arbitration Centre, under the UNCITRAL Arbitration Rules, by a sole arbitrator, in accordance with Sri Lankan arbitration laws. The language of arbitration shall be English.

Orders, Payments & Shipping

12.1. All orders placed through our website are subject to acceptance and availability. Prices are displayed in USD and include applicable taxes unless stated otherwise.

12.2. Payments are processed securely via our authorized payment gateways. We do not store full payment card details.

12.3. Delivery timelines and fees depend on your shipping address and will be displayed at checkout.

Returns & Refunds

13.1. We accept returns for defective or incorrect products within 7 days of receipt.

13.2. To initiate a return, please contact our support team at info@ceylonteasupermarket.com.

13.3. Refunds will be issued to your original payment method after verification of the returned items.

Force Majeure

We are not responsible for any failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, strikes, or technical failures.

Miscellaneous

12.1. These Terms constitute the entire agreement between you and Ceylon Tea Supermarket regarding your use of the Website. They supersede all prior communications and agreements.

12.2. Downloading any content from this Website is at your own risk. We are not responsible for any damage caused by viruses or malware, or similar malicious programmes.

12.3. If any part of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

12.4. Product availability and pricing are subject to change. For current information, contact us directly through the Website or at the provided contact details.

Thank you for shopping with Ceylon Tea Supermarket.