Privacy Policy
Ceylon Tea Supermarket is operated by Halpe Tea Pvt Ltd, a company registered in Sri Lanka, with its registered office at Fountain House Complex,326, Deans Road Colombo 10. At Ceylon Tea Supermarket, we are committed to protecting your privacy and providing a secure online shopping experience. This Privacy & Cookie Policy outlines how we collect, use, store, and protect your information when you interact with our website and online store. By using our website (www.ceylonteasupermarket.com), you agree to the terms of this policy and our Terms & Conditions. If you do not agree, please do not use our website.
Changes to This Policy
We may update this policy from time to time by posting the latest version on our website. Please review it periodically to stay informed. Your continued use of the site after updates are made constitutes acceptance of those changes.
If major changes are made, we will notify registered users by email or a notice on our website.
What Information We Collect
When you interact with our website, we may collect the following personal information:
- Full Name
- Email address
- Phone number
- Shipping & billing addresses
- Preferences and interests related to our products or promotions
We also automatically collect technical and usage data using tools like cookies and analytics to improve your browsing and shopping experience. This includes:
- IP address
- Device and browser type
- Pages visited and time spent
- Referring websites
Payment details are processed securely by third-party payment providers; we do not store full card information
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Improve website functionality and performance
- Communicate with you regarding your order or customer support queries
- Send newsletters, promotions, or product updates (if you’ve opted in)
- Customize your online experience
- Comply with legal requirements and protect our legal rights
We do not sell your personal data. Your information may be shared with trusted service providers (such as payment gateways or delivery partners) only to the extent necessary for completing transactions and improving your experience.
We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Once data is no longer required, it will be securely deleted or anonymized.
Children’s Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected information from a child, we will delete it promptly.
Security
We take your privacy and data security seriously. Your information is stored on secure servers, and transmission is protected using SSL (Secure Socket Layer) encryption. We limit access to your data to authorized personnel and third-party providers who are contractually bound to confidentiality and data protection.
However, please note that no online system is 100% secure. Always log out from your account and avoid sharing your login credentials, especially when using public devices. In the unlikely event of a data breach, we will take prompt action and notify affected users and relevant authorities as required by applicable law.
Third-Party Links
Our website may contain links to third-party websites. Once you leave our domain, we are not responsible in any manner for the content, security, or privacy practices of these external sites. We recommend reviewing the privacy policies of those websites before providing any personal data.
We encourage you to read the privacy statements of every website you visit that collects personal information.
Use of Google Analytics
We use Google Analytics to collect anonymous traffic data, helping us understand how users interact with our site. This includes information such as:
- Your browser, device, and operating system
- Pages visited and time spent
- General location (based on IP address, which is anonymized)
This data is used only to improve our website performance and user experience.
Opt-Out Options:
You can opt out of Google Analytics tracking by installing the browser add-on:
Google Analytics Opt-Out Add-on
To learn more about Google’s privacy practices:
Google Analytics Privacy Policy
Re-Targeting & Interest-Based Advertising
We may use retargeting technologies (such as Google Ads or Facebook Pixel) to show you personalized ads based on your previous visits to our website.
We only use such tools where you have provided consent via our cookie banner.
These ads may appear on third-party websites you visit. This type of advertising is cookie-based and does not store personal data like your name or email.
If you prefer not to see interest-based ads, you can opt out via:
Cookies: What They Are and How We Use Them
When you first visit our site, you will be asked to accept or manage cookies via a cookie banner. You can change your preferences at any time.
Cookies are small text files placed on your device to improve site functionality and user experience.
We use the following types of cookies:
a. Strictly Necessary Cookies’
These are essential for website operation (e.g., adding products to your cart, checkout process). Without them, the site cannot function properly. These cookies cannot be disabled.
b. Functional Cookies
These cookies remember your preferences (such as language or region) and enhance website features. Disabling them may reduce functionality.
c. Performance Cookies
These cookies help us understand how visitors use our site (e.g., popular pages, broken links). The data collected is anonymous and used only to improve site performance.
How to Manage Cookies
You can control cookies through your browser settings. You may:
- Accept or reject cookies
- Delete existing cookies
- Set your browser to notify you when cookies are used
For help managing cookies, visit www.aboutcookies.org.
Note: Disabling cookies may impact your shopping experience and some website features may not function correctly.
Your Rights
Depending on your jurisdiction (e.g., under GDPR), you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw your consent for marketing communications
- Lodge a complaint with a data protection authority
To make a request, please contact us at:
Email: info@ceylonteasupermarket.com
We will respond to all legitimate requests within 5-10 working days.
Contact Us
If you have any questions or concerns about this Privacy & Cookie Policy or how we handle your data, please reach out to:
Email: info@ceylonteasupermarket.com
Phone: (+94773013747) (+94763728146) (+94760669473) (+94776328161)
(Monday – Friday, 9 AM – 5 PM Sri Lanka Standard Time)
Address : Fountain House Complex, 326 Deans Road, Colombo 01000